Missing shipment (revised version)

Subject: Missing Shipment

Dear Ms. Blue:

Thank you for emailing us and we are sorry for your inconvenience. We’ve immediately checked the copy of the shipping invoice and tracking information as we received your email. The shipment confirmation was sent to us on the missing shipment signed by your company’s employee named John Adams.

We will contact John Adams as soon as possible to find out what the problem is. Could you check again with your employee John Adams as well? I attach the shipping confirmation letter in this email.

We really hope that your problem will be solved soon. If you have any problem need us to assist, please do not hesitate to contact me by phone (571) 239-6987 or by my email jackyjk113@gwu.edu . I apologize to your inconvenience again.

Sincerely,

Mr. Brown